How We Help
ServiceMaster Restore stands out as a premier solution for water removal, offering a suite of services backed by a commitment to excellence that spans more than 60 years. When water wreaks havoc in your home, ServiceMaster Restore is your reliable partner, ensuring a swift and effective response to bring your life back to normal.
The hallmark of ServiceMaster Restore’s water removal services is their 24/7/365 response capability. Emergencies do not adhere to a schedule, and the team at ServiceMaster Restore understands the urgency of water damage situations. Whether it’s day or night, weekday or weekend, their dedicated professionals are ready to respond promptly. This commitment ensures that no matter when water damage occurs, help is just a phone call away, providing homeowners with the reassurance that action is being taken immediately.
With over six decades of experience, ServiceMaster Restore has consistently set the standard for water damage services, earning industry leadership. This extensive experience equips them with unparalleled expertise in addressing a wide range of water-related issues. Homeowners can trust in the reliability and proficiency that comes with choosing a restoration service that has been at the forefront of the industry for over 60 years.
ServiceMaster Restore employs best-of-class methods, ensuring that their processes not only meet but often exceed industry standards. This commitment to excellence guarantees that every step in the water removal process is carried out with precision and effectiveness. Whether it’s the initial assessment, mitigation efforts, or the final restoration, ServiceMaster Restore’s methods are designed to deliver optimal results.
Utilizing advanced technology is a cornerstone of ServiceMaster Restore’s approach to water removal. The company invests in state-of-the-art products and equipment to ensure that their services yield the best possible outcomes for homeowners. This dedication to employing cutting-edge technology underscores their commitment to staying ahead of the curve in the restoration industry.
ServiceMaster Restore’s role as a national vendor for over 20 of the largest insurance companies in the United States speaks to its ability to navigate the complexities of insurance processes seamlessly. Direct collaboration with insurance providers facilitates the swift processing of claims, a crucial aspect of the restoration process that can significantly alleviate stress for homeowners facing water damage.
Collaborating with the IICRC (Institute of Inspection, Cleaning and Restoration Certification), ServiceMaster Restore actively contributes to setting and maintaining industry standards. This partnership ensures that the company stays at the forefront of advancements in restoration practices, providing homeowners with confidence in the quality and integrity of the services they receive.
In conclusion, ServiceMaster Restore is not just a service provider; it is a comprehensive solution for water removal that prioritizes prompt, reliable, and effective responses. With a steadfast commitment to industry leadership, best-of-class methods, advanced technology, insurance capabilities, and adherence to IICRC standards, ServiceMaster Restore stands as a trusted partner for homeowners navigating the challenges of water damage. Choosing ServiceMaster Restore means choosing a team with the experience and expertise to bring your home back to normal swiftly and with the utmost care.
We Work With All Insurance Carriers
We are a national vendor for over 20 of the largest insurance companies in the United States. We work directly with your insurance company to help get your claim processed as quickly as possible.
Call Now for Help
What Causes Water to Collect and Need to be Removed?
- Leaking Roof: Damaged or missing shingles, deteriorated flashing, or compromised roof seals can allow water to penetrate and collect in the attic or ceiling spaces.
- Broken or Leaking Pipes: Plumbing issues, such as burst pipes, leaking joints, or damaged fittings, can result in water accumulation within walls, ceilings, or floors.
- Clogged Gutters: Debris, leaves, or other materials can block gutters and downspouts, preventing proper water drainage from the roof and leading to overflow and pooling around the foundation.
- Poor Drainage: Inadequate grading around the home’s foundation can cause water to pool and seep into basements or crawl spaces.
- Faulty Window or Door Seals: Worn-out or improperly sealed windows and doors may allow water to infiltrate during rain or storms, leading to interior water damage.
- Appliance Leaks: Malfunctioning appliances, such as dishwashers, washing machines, or water heaters, can develop leaks, resulting in water accumulation.
- Sewage Backups: Issues in the sewage system, such as clogs or blockages, can cause sewage to back up into the home, leading to water damage and posing health hazards.
- Cracks in Foundation: Foundation cracks or weaknesses can allow water to seep into basements or crawl spaces, especially during heavy rainfall or flooding.
- Poorly Sealed Windows: Improperly sealed windows can allow rainwater to enter the home, leading to water accumulation on sills and surrounding areas.
- Flooding: Natural disasters, such as heavy rainfall, storms, or hurricanes, can cause flooding, leading to extensive water damage inside the home.
- Condensation: Excessive condensation on windows, walls, or pipes can contribute to water accumulation, particularly in humid environments or poorly ventilated spaces.
First Steps When Water Starts Collecting
What to Do
- Ensure Personal Safety:
Safety should be the top priority. Avoid entering flooded areas if there is a risk of electrical hazards. If it’s not safe to navigate the water, wait for professional assistance.
- Identify and Stop the Source:
Try to identify the source of the water and take steps to stop it, if possible. This may involve shutting off the main water supply if the issue is a burst pipe, turning off appliances, or addressing leaks.
- Turn Off Electricity:
If water is near electrical outlets, appliances, or wiring, turn off the electricity at the main breaker to reduce the risk of electric shock and fires.
- Remove Standing Water:
Use a wet/dry vacuum, buckets, or towels to remove as much standing water as possible. The sooner you can eliminate excess water, the better chance you have of preventing further damage.
- Protect Belongings:
Move valuable and water-sensitive items to higher ground or a dry area. This includes furniture, electronics, documents, and personal belongings. Elevate items on blocks or move them to an upper floor if possible.
- Open Windows and Ventilate:
Increase ventilation by opening windows and doors to help dry out the affected areas. Use fans and dehumidifiers to aid in the drying process.
- Contact Professionals:
Reach out to water damage restoration professionals, like ServiceMaster Restore, who can assess the extent of the damage and provide professional assistance in water extraction, drying, and restoration.
- Document the Damage:
Take photos or videos of the affected areas for insurance purposes. Documenting the damage can help with the claims process.
- Contact Your Insurance Company:
Notify your insurance company as soon as possible. Provide them with the necessary information and documentation to initiate the claims process.
- Schedule Professional Inspection:
Have a professional inspection to assess the full extent of the water damage. Professionals can identify hidden issues and provide a comprehensive plan for restoration.
- Prevent Mold Growth:
Act quickly to prevent mold growth. Mold can begin to develop within 24 to 48 hours in damp conditions. Professionals can use antimicrobial treatments to inhibit mold growth.
- Consider Temporary Relocation:
If the water damage is extensive, consider temporarily relocating to ensure safety and facilitate the restoration process.
What Not to Do
- Do Not Ignore the Issue:
Ignoring water accumulation or delaying action can lead to increased damage and the potential for mold growth. Address the issue promptly to mitigate further problems.
- Do Not Enter Unsafe Areas:
Avoid entering flooded areas if there is a risk of electrical hazards. Water and electricity are a dangerous combination, so prioritize personal safety and wait for professional assistance.
- Do Not Use Electrical Appliances:
Refrain from using electrical appliances or attempting to turn on lights in flooded areas. Water and electricity can result in electric shock and pose a serious safety risk.
- Do Not Wait to Turn Off Electricity:
If water is approaching electrical outlets or appliances, do not delay turning off the electricity at the main breaker. Immediate action is crucial to prevent electrical hazards.
- Do Not Neglect Protective Gear:
If you must enter flooded areas, avoid doing so without proper protective gear. Wear rubber boots and gloves to minimize the risk of contamination or injury.
- Do Not Use Household Appliances to Remove Water:
While it might be tempting to use regular household appliances like a vacuum cleaner to remove water, it’s not recommended. Water-damaged appliances may pose safety risks, and specialized equipment is more effective.
- Do Not Leave Wet Items in Place:
Avoid leaving wet items such as carpets, furniture, or clothing in place for an extended period. Promptly move these items to a dry area to prevent further damage and mold growth.
- Do Not Delay Professional Assistance:
Waiting too long to seek professional help can exacerbate the damage. Avoid attempting extensive DIY repairs without the necessary expertise, as this can lead to further complications.
- Do Not Forget to Document the Damage:
Even though it’s in the “what not to do” section, documenting the damage is essential. Do not neglect to take photos or videos for insurance purposes, as this documentation is crucial for the claims process.
- Do Not Neglect to Contact Your Insurance Company:
Delaying the notification to your insurance company can impede the claims process. Contact your insurance provider as soon as possible to initiate the necessary steps for coverage.
- Do Not Overlook Hidden Areas:
When addressing water damage, do not overlook hidden or hard-to-reach areas. Professionals can conduct thorough inspections to identify and address all affected areas.
- Do Not Use Bleach Without Professional Guidance:
While bleach is often used for mold remediation, using it without proper guidance can be harmful. Consult with professionals before attempting to clean or disinfect areas affected by water damage.
Roberta Salyer2023-12-29Service Master out of Granger has been the biggest blessing to me with the flood that I encountered August 2021. From the onset to the bring back of content, this service has been phenomenal on many levels. After experiencing such a devastating loss,, Angelica, Matt, and their team made the process so easy and comforting. Being involved with their services for over two years with phone calls and going to their storage area multiple times, their friendly assistance has made them feel like life-long friends. I can help honestly say that because of these people that I was able to endure dealing with insurance and keep my emotional sanity when I was falling apart.Dawn Bechtel2023-12-19We highly recommend using ServiceMaster! They’ve gone above and beyond to help us get our home restored. All of the staff are friendly, courteous, knowledgeable and helpful! Thank you Matt and crew!!!Amanda Conmy2023-12-15Service master responded quickly to my call. Everyone was professional and polite! Highly recommendCheryl Rose2023-12-13Service Master has done work for me both at home and at the office. They came to the rescue quickly when needed and did a great job. I would recommend them to anyone who needs disaster relief quickly.Colleen D2023-12-13The team at Service Master were all thoughtful and kind and enjoyable to have in my home, Angelica was always great with getting back to me and staying in touch and keeping me informed. I thought that it took way too long to get the job done, but I was pleased with the finish project. Jerry, Rya, Kathy and John were all great in the field.Michael Williams2023-11-30Had a major water break in a bathroom. ServiceMaster rapid response and thorough water damage and mold prevention services played a major role in minimizing damage and cost of repair and restoration work. They provided an onsite storage pod to protect personal propery, packed and unpacked many boxes. When restoration was completed. Their knowledge of homeowner insurance was a tremendous help in filling insurance claim.em w2023-11-20Zero stars! We had a leak from our toilet. Service Master in Granger came and did the tear out of all the wet materials of the home... floors, vanity, walls, and left our furniture in the home with their mega fans and "air purifiers"... swirling around all the sewage air on all our personal belongings. Then our insurance company sent a POD for our personal belongings (furniture, rugs, mattress, storage bed.) Matt Parker of Service Master sent a moving company "My Movers" to move our stuff into the POD. Like thieves in the night "My Movers South Bend" came into our home without notice or warning, moved our stuff from the home, WE NEVER EVEN SAW THE MOVERS." "My Movers South Bend" damage our Suede Chair, didn't wrap our mattress just shoved it into our POD on the filthy floor, destroyed my Storage bed so it will never be right, and shoved our white slipcover loveseat on its fabric into the POD on the filthy floor... THEY DID NOT WRAP ANYTHING!!!!!!! They left and we didn't get to witness this move at all. Because again they didn't let us know that they were coming! Matt Parker at Service Master offered to "on site spot clean" the mattress with a bunch of chemicals, clean the now filthy loveseat, and hasn't even acknowledged my storage bed. Then decided that the suede chair was already damaged. (my walls showed damage from the jamming of my chair through the hall and doorway. Service Master in Granger, and My Movers flipped us the bird after they basically vandalized our things. I say vandalized cuz we weren't even home for the movers. Matt Parker picked the "My Movers South Bend"... I did not! IN RESPONSE TO MATT BELOW, because of the damage we originally went to AUTO OWNERS INSURANCE TO DEAL WITH SERVICE MASTERS DAMAGE TO OUR FURNITURE MOVED TO THE POD! NOT CLAIMING WATER DAMAGE! Auto Owners told us to deal with Matt Parker directly. The bed was not damaged before it was moved from the house, the chair was jammed through the door damaging my walls and the chair legs, the mattress was filthy after being shoved into the POD, and the White Slipcover was filthy after also being shoved into the POD! Matt, never talked about replacing the slipcover! Matt you have dragged this out since September and never fully took responsibility... today 11/20/23 you still have been blowing me off after a plethora of email exchanges... I did NOT hire My Movers... Matt Parker hired them!Mary Van Parys-Niven2023-03-06Repair work hasn't started yet... official review now would possibly be inaccurate... they've been very helpful so far!
What is Water Removal?
Water removal refers to the process of extracting and eliminating excess water from a specific location, such as a building, structure, or area, to mitigate damage and restore normal conditions. This process is typically necessary when water accumulates due to various sources, such as floods, leaks, burst pipes, or natural disasters.
Water removal involves the use of specialized equipment and techniques to extract standing water and moisture from affected surfaces, including floors, walls, ceilings, and personal belongings. The primary goal of water removal is to prevent further damage, minimize the risk of mold growth, and restore the affected space to its pre-damaged state.
Common methods of water removal include the use of pumps, wet/dry vacuums, dehumidifiers, and industrial fans. These tools help to efficiently extract water, dry out the affected areas, and restore proper humidity levels. Water removal is a crucial step in the larger process of water damage restoration, which often includes assessing the extent of the damage, addressing structural issues, and implementing measures to prevent future issues.
Professionals specializing in water removal and restoration services are often called upon to assess and address water damage promptly. Their expertise and specialized equipment enable them to efficiently and effectively remove water, mitigating the potential for long-term damage and creating a safer, healthier environment.
