How We Help
When floodwaters invade homes, ServiceMaster Restore springs into action. Their 24/7 response teams are ready to tackle water removal at a moment’s notice, any time of day or night. With over 60 years of industry leadership, they have the expertise to handle any type of flooding scenario. ServiceMaster Restore won’t stop until all traces of water are extracted from carpets, walls, and furnishings, using state-of-the-art equipment. They are committed to swiftly restoring homes to pre-flood condition. No matter when flooding strikes, ServiceMaster Restore has the experience, capabilities, and dedication needed to rapidly remove the water so people can start putting their lives back together.
ServiceMaster Restore employs best-of-class methods, ensuring that their processes not only meet but often exceed industry standards. This commitment to excellence guarantees that every step in the water removal process is carried out with precision and effectiveness. Whether it’s the initial assessment, mitigation efforts, or the final restoration, ServiceMaster Restore’s methods are designed to deliver optimal results.
Utilizing advanced technology is a cornerstone of ServiceMaster Restore’s approach to water removal. The company invests in state-of-the-art products and equipment to ensure that their services yield the best possible outcomes for homeowners. This dedication to employing cutting-edge technology underscores their commitment to staying ahead of the curve in the restoration industry.
ServiceMaster Restore’s role as a national vendor for over 20 of the largest insurance companies in the United States speaks to its ability to navigate the complexities of insurance processes seamlessly. Direct collaboration with insurance providers facilitates the swift processing of claims, a crucial aspect of the restoration process that can significantly alleviate stress for homeowners facing water damage.
Collaborating with the IICRC (Institute of Inspection, Cleaning and Restoration Certification), ServiceMaster Restore actively contributes to setting and maintaining industry standards. This partnership ensures that the company stays at the forefront of advancements in restoration practices, providing homeowners with confidence in the quality and integrity of the services they receive.
ServiceMaster Restore is not just a service provider; it is a comprehensive solution for water removal that prioritizes prompt, reliable, and effective responses. With a steadfast commitment to industry leadership, best-of-class methods, advanced technology, insurance capabilities, and adherence to IICRC standards, ServiceMaster Restore stands as a trusted partner for homeowners navigating the challenges of water damage. Choosing ServiceMaster Restore means choosing a team with the experience and expertise to bring your home back to normal swiftly and with the utmost care.
We Work With All Insurance Carriers
We are a national vendor for over 20 of the largest insurance companies in the United States. We work directly with your insurance company to help get your claim processed as quickly as possible.
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What Causes Water to Collect and Need to be Removed?
- Excessive rainfall – Heavy or prolonged periods of rainfall can overwhelm drainage systems and cause rivers and lakes to overflow their banks.
- Melting snow – Rapid melting of snow due to warm temperatures can lead to excessive runoff.
- Storm surges – Strong winds from hurricanes or other storms can push ocean water onshore and cause coastal flooding.
- Dam or levee failures – Breaches in dams or levees can release large amounts of water downstream.
- Blocked drainage – Debris buildup can block storm drains and drainage ditches, preventing water from draining properly.
- Development and pavement – Excess pavement and development reduces permeable surfaces, increasing runoff into waterways.
- Poor drainage – Insufficient drainage systems or infrastructure can contribute to flooding during heavy rain.
- Rising sea levels – Higher ocean levels make coastal areas more prone to flooding during high tides and storms.
- Changing weather patterns – Climate change alters weather patterns, resulting in more intense storms and rainfall in some areas.
- Tsunamis – Tsunamis generated by earthquakes, landslides or volcanic eruptions can cause devastating coastal flooding.
First Steps When Flooding Starts
What to Do
- Listen to local emergency alerts and evacuation orders. Follow instructions from local officials.
- Move to higher ground or a higher floor of your home if it is safe to do so.
- Unplug electrical items and turn off utilities at the main switches if instructed to do so.
- Avoid walking or driving through flood waters. Just 6 inches of moving water can knock you down.
- Do not let children play in or near flood waters, which may contain debris, sewage, and contaminants.
- Place sandbags by doors and other low-lying areas to try and prevent water from entering your home.
- Move valuables and sentimental items to upper floors or higher elevations.
- If told to evacuate, do so immediately and follow designated evacuation routes.
- Bring supplies like food, water, medicine, and baby items if evacuating.
- Check on neighbors who may need assistance if it is safe to do so.
- Avoid flood waters after the storm, as they may be electrically charged from underground wires.
What Not to Do
- Do not drive or walk through flood waters. It only takes 6 inches of moving water to knock you down and 2 feet to sweep away a vehicle.
- Do not venture into basements, crawl spaces, or other low-lying areas that are flooded. There could be exposed wires or other hazards.
- Do not use gas appliances, electrical outlets, or fuzzy electronics if they have gotten wet. There is a risk of electrocution or fire.
- Do not use flooded toilets, sinks, or appliances until they have been disinfected and deemed safe. Sewage contamination is likely.
- Do not drink flood water or use it for cooking/cleaning. It could be contaminated.
- Do not let children play in flood waters which likely contain debris, chemicals, and pathogens.
- Do not operate generators, grills, camp stoves, or gas lanterns indoors to avoid deadly carbon monoxide poisoning.
- Do not go sightseeing to view rising waters, flooded roads, or storm damage. You put yourself at risk.
- Do not attempt to drive around barricades or travel through flooded areas. Roads and bridges may be damaged or destroyed.
- Do not remain in evacuated areas or ignore orders to leave. You jeopardize your safety and first responders.
Roberta Salyer2023-12-29Service Master out of Granger has been the biggest blessing to me with the flood that I encountered August 2021. From the onset to the bring back of content, this service has been phenomenal on many levels. After experiencing such a devastating loss,, Angelica, Matt, and their team made the process so easy and comforting. Being involved with their services for over two years with phone calls and going to their storage area multiple times, their friendly assistance has made them feel like life-long friends. I can help honestly say that because of these people that I was able to endure dealing with insurance and keep my emotional sanity when I was falling apart.Dawn Bechtel2023-12-19We highly recommend using ServiceMaster! They’ve gone above and beyond to help us get our home restored. All of the staff are friendly, courteous, knowledgeable and helpful! Thank you Matt and crew!!!Amanda Conmy2023-12-15Service master responded quickly to my call. Everyone was professional and polite! Highly recommendCheryl Rose2023-12-13Service Master has done work for me both at home and at the office. They came to the rescue quickly when needed and did a great job. I would recommend them to anyone who needs disaster relief quickly.Colleen D2023-12-13The team at Service Master were all thoughtful and kind and enjoyable to have in my home, Angelica was always great with getting back to me and staying in touch and keeping me informed. I thought that it took way too long to get the job done, but I was pleased with the finish project. Jerry, Rya, Kathy and John were all great in the field.Michael Williams2023-11-30Had a major water break in a bathroom. ServiceMaster rapid response and thorough water damage and mold prevention services played a major role in minimizing damage and cost of repair and restoration work. They provided an onsite storage pod to protect personal propery, packed and unpacked many boxes. When restoration was completed. Their knowledge of homeowner insurance was a tremendous help in filling insurance claim.em w2023-11-20Zero stars! We had a leak from our toilet. Service Master in Granger came and did the tear out of all the wet materials of the home... floors, vanity, walls, and left our furniture in the home with their mega fans and "air purifiers"... swirling around all the sewage air on all our personal belongings. Then our insurance company sent a POD for our personal belongings (furniture, rugs, mattress, storage bed.) Matt Parker of Service Master sent a moving company "My Movers" to move our stuff into the POD. Like thieves in the night "My Movers South Bend" came into our home without notice or warning, moved our stuff from the home, WE NEVER EVEN SAW THE MOVERS." "My Movers South Bend" damage our Suede Chair, didn't wrap our mattress just shoved it into our POD on the filthy floor, destroyed my Storage bed so it will never be right, and shoved our white slipcover loveseat on its fabric into the POD on the filthy floor... THEY DID NOT WRAP ANYTHING!!!!!!! They left and we didn't get to witness this move at all. Because again they didn't let us know that they were coming! Matt Parker at Service Master offered to "on site spot clean" the mattress with a bunch of chemicals, clean the now filthy loveseat, and hasn't even acknowledged my storage bed. Then decided that the suede chair was already damaged. (my walls showed damage from the jamming of my chair through the hall and doorway. Service Master in Granger, and My Movers flipped us the bird after they basically vandalized our things. I say vandalized cuz we weren't even home for the movers. Matt Parker picked the "My Movers South Bend"... I did not! IN RESPONSE TO MATT BELOW, because of the damage we originally went to AUTO OWNERS INSURANCE TO DEAL WITH SERVICE MASTERS DAMAGE TO OUR FURNITURE MOVED TO THE POD! NOT CLAIMING WATER DAMAGE! Auto Owners told us to deal with Matt Parker directly. The bed was not damaged before it was moved from the house, the chair was jammed through the door damaging my walls and the chair legs, the mattress was filthy after being shoved into the POD, and the White Slipcover was filthy after also being shoved into the POD! Matt, never talked about replacing the slipcover! Matt you have dragged this out since September and never fully took responsibility... today 11/20/23 you still have been blowing me off after a plethora of email exchanges... I did NOT hire My Movers... Matt Parker hired them!Mary Van Parys-Niven2023-03-06Repair work hasn't started yet... official review now would possibly be inaccurate... they've been very helpful so far!
What is Flooding?
Flooding is the overflow of water onto normally dry land. It occurs when an area receives a lot of rainwater, surface water from upstream areas, and/or coastal water from ocean surges or tsunamis that exceeds the capacity of natural streams, rivers, and man-made drainage systems. Excess water has nowhere to drain and instead accumulates on the surface, overflowing onto adjacent land and property. Flooding can be caused by events like heavy rains, rapid snowmelt, storm surges, dam or levee failures, and blocked drains or runoff systems. It presents a major natural hazard that can damage infrastructure, agriculture, and houses, as well as endanger human and animal life through drowning. Flooding often results in states of emergency being declared, displacement, and extensive property damage. It is one of the most destructive natural disasters globally due to expansive areas that can be inundated.
