Fire Damage Restoration

Fires wreak havoc in many ways, from flames to smoke to water damage from suppression efforts. At ServiceMaster Restore by 247, we’ve seen it all when it comes to fire damage.

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Fire Damage Restoration in the Home

Our fire damage restoration experts know how to properly address damage caused directly by flames as well as secondary damage from smoke and water. We work swiftly to clean, repair, and restore fire-damaged properties, getting homeowners and businesses back on track. With our decades of experience handling fire damage restoration, you can trust ServiceMaster Restore by 247 to manage every detail of the restoration process. We won’t stop until your property is restored and you can resume your normal life. If fire strikes your home or business, contact ServiceMaster Restore by 247 immediately to start effective restoration. We’re available 24/7 to respond quickly and begin reversing the fire’s destruction.

What Are the Steps to Fire Restoration

  • Secure the site and assess damage – The first priority is making sure the site is safe and secure. Then professionals conduct a thorough assessment of structural damage, smoke odor, and materials impacted.
  • Water removal – If water was used to extinguish the fire, that water needs to be extracted immediately to prevent mold growth. Professional extraction equipment is used.
  • Clean and disinfect – Smoke odor permeates surfaces and contents, so cleaning and disinfecting takes place using chemicals, abrasive cleaning, and ozone treatments.
  • Structure repairs – Damaged structural components like floors, walls, and roofs are repaired or rebuilt according to code. Electrical and plumbing systems may also need repair.
  • Content restoration – Belongings that can be salvaged are cleaned, deodorized, and restored. Items too damaged are documented and disposed of properly.
  • Apply sealants – Paints or sealants are applied to walls, ceilings, and surfaces to seal in smoke odor and create a fresh backdrop.
  • Air purification – Air scrubbers actively filter air while negative air pressure contains odors. Ozone treatment may also be used.
  • Documentation and permits – All restoration work and processes are thoroughly documented. Any necessary permitting or mitigation reports are completed.
  • Inspections and completion – Once the site passes final inspections, the restoration project is complete and residents or workers can re-enter safely.

What to do to Prepare for Fire Restoration

What To Do

Here are some things a resident can do to prepare for fire restoration:

  • Document damage – Take photos/video of all damage before cleanup begins. This aids with insurance claims and restoration work.
  • Secure valuables – Remove undamaged valuables and important documents for safekeeping during the restoration process.
  • Clear access – Remove burnt debris and clear access ways so restoration crews can work efficiently.
  • Turn off utilities – Turn off any natural gas, propane, or fuel lines affected by the fire. Also turn off electricity.
  • Notify insurance – Contact your insurance provider right away to get the claims process started.
  • Inventory losses – Make a detailed list of damaged and destroyed property for insurance claims.
  • Arrange alternative housing – Depending on damage, you may need temporary accommodations during restoration.
  • Be available – Provide contact info and be available for meetings with insurance adjusters and project managers.
  • Ask questions – Don’t be afraid to ask your restoration company any questions about the restoration process.
  • Be patient – Restoration takes time. Work closely with the restoration team through the many steps.

Preparation and collaboration between residents and restoration crews makes the fire damage repair process as smooth and efficient as possible.

What Not To Do Before Fire Restoration

  • Don’t try to clean it yourself – Smoke odor, soot, and contamination require professional cleaning and deodorizing. Don’t risk making things worse.
  • Don’t throw away restorable items – Damaged items don’t always need to be discarded. Restoration experts can often clean and restore belongings.
  • Don’t attempt structural repairs – Leave structural repairs like walls, floors, and roofs to qualified contractors following codes.
  • Don’t turn utilities back on – Don’t turn gas, electricity, or fuel lines back on until a professional has inspected them.
  • Don’t enter a severely damaged site – Structural integrity may be compromised and pose safety risks if not assessed.
  • Don’t discard fire debris – The debris provides clues about the fire’s origin and should be left for investigators.
  • Don’t wash clothing or fabrics – Washing can permanently sets smoke odor and soot into fabrics, making restoration harder.
  • Don’t delay drying out – Leaving standing water encourages mold growth. Use professional water extraction ASAP.
  • Don’t move damaged items – Leave fire and water damaged items in place for documentation and assessment.
  • Don’t sign repair contracts quickly – Vet companies thoroughly first. Beware high pressure sales after a fire crisis.
Roberta Salyer
Roberta Salyer
Trustindex verifies that the original source of the review is Google.
Service Master out of Granger has been the biggest blessing to me with the flood that I encountered August 2021. From the onset to the bring back of content, this service has been phenomenal on many levels. After experiencing such a devastating loss,, Angelica, Matt, and their team made the process so easy and comforting. Being involved with their services for over two years with phone calls and going to their storage area multiple times, their friendly assistance has made them feel like life-long friends. I can help honestly say that because of these people that I was able to endure dealing with insurance and keep my emotional sanity when I was falling apart.
Dawn Bechtel
Dawn Bechtel
Trustindex verifies that the original source of the review is Google.
We highly recommend using ServiceMaster! They’ve gone above and beyond to help us get our home restored. All of the staff are friendly, courteous, knowledgeable and helpful! Thank you Matt and crew!!!
Amanda Conmy
Amanda Conmy
Trustindex verifies that the original source of the review is Google.
Service master responded quickly to my call. Everyone was professional and polite! Highly recommend
Cheryl Rose
Cheryl Rose
Trustindex verifies that the original source of the review is Google.
Service Master has done work for me both at home and at the office. They came to the rescue quickly when needed and did a great job. I would recommend them to anyone who needs disaster relief quickly.
Colleen D
Colleen D
Trustindex verifies that the original source of the review is Google.
The team at Service Master were all thoughtful and kind and enjoyable to have in my home, Angelica was always great with getting back to me and staying in touch and keeping me informed. I thought that it took way too long to get the job done, but I was pleased with the finish project. Jerry, Rya, Kathy and John were all great in the field.
Michael Williams
Michael Williams
Trustindex verifies that the original source of the review is Google.
Had a major water break in a bathroom. ServiceMaster rapid response and thorough water damage and mold prevention services played a major role in minimizing damage and cost of repair and restoration work. They provided an onsite storage pod to protect personal propery, packed and unpacked many boxes. When restoration was completed. Their knowledge of homeowner insurance was a tremendous help in filling insurance claim.
em w
em w
Trustindex verifies that the original source of the review is Google.
Zero stars! We had a leak from our toilet. Service Master in Granger came and did the tear out of all the wet materials of the home... floors, vanity, walls, and left our furniture in the home with their mega fans and "air purifiers"... swirling around all the sewage air on all our personal belongings. Then our insurance company sent a POD for our personal belongings (furniture, rugs, mattress, storage bed.) Matt Parker of Service Master sent a moving company "My Movers" to move our stuff into the POD. Like thieves in the night "My Movers South Bend" came into our home without notice or warning, moved our stuff from the home, WE NEVER EVEN SAW THE MOVERS." "My Movers South Bend" damage our Suede Chair, didn't wrap our mattress just shoved it into our POD on the filthy floor, destroyed my Storage bed so it will never be right, and shoved our white slipcover loveseat on its fabric into the POD on the filthy floor... THEY DID NOT WRAP ANYTHING!!!!!!! They left and we didn't get to witness this move at all. Because again they didn't let us know that they were coming! Matt Parker at Service Master offered to "on site spot clean" the mattress with a bunch of chemicals, clean the now filthy loveseat, and hasn't even acknowledged my storage bed. Then decided that the suede chair was already damaged. (my walls showed damage from the jamming of my chair through the hall and doorway. Service Master in Granger, and My Movers flipped us the bird after they basically vandalized our things. I say vandalized cuz we weren't even home for the movers. Matt Parker picked the "My Movers South Bend"... I did not! IN RESPONSE TO MATT BELOW, because of the damage we originally went to AUTO OWNERS INSURANCE TO DEAL WITH SERVICE MASTERS DAMAGE TO OUR FURNITURE MOVED TO THE POD! NOT CLAIMING WATER DAMAGE! Auto Owners told us to deal with Matt Parker directly. The bed was not damaged before it was moved from the house, the chair was jammed through the door damaging my walls and the chair legs, the mattress was filthy after being shoved into the POD, and the White Slipcover was filthy after also being shoved into the POD! Matt, never talked about replacing the slipcover! Matt you have dragged this out since September and never fully took responsibility... today 11/20/23 you still have been blowing me off after a plethora of email exchanges... I did NOT hire My Movers... Matt Parker hired them!
Mary Van Parys-Niven
Mary Van Parys-Niven
Trustindex verifies that the original source of the review is Google.
Repair work hasn't started yet... official review now would possibly be inaccurate... they've been very helpful so far!

The Process of Professional Fire Restoration

Initial Response

  • Fire restoration professionals respond quickly to start securing the site, assessing damage, and mitigating further loss.

Document and Inventory

  • All damaged areas and property are photographed/videotaped. Detailed notes are taken on the extent of damage.

Water Removal

  • If water was used for suppression, professional extraction equipment is used to remove standing water. Dehumidifiers are installed.

Smoke and Soot Removal

  • Affected surfaces are cleaned using chemical agents, abrasive scrubbing, and air purifying equipment to remove smoke odors and residues.

Sanitization and Disinfection

  • Microbial disinfectants are applied throughout the property to sanitize against bacteria, viruses, and odors.

Structure Repairs and Rebuilding

  • Damaged structural components are repaired and rebuilt according to code by qualified contractors.

Contents Restoration

  • Belongings are carefully cleaned, deodorized, and refurbished. Non-salvageable items are disposed of properly.


  • Once all repairs pass inspection, the restoration project is finished. The property is safe and ready for re-occupancy.

The fire restoration process aims to thoroughly remove damage and return the property back to a pre-loss condition, allowing residents and businesses to resume normal operations.


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